Shipping and Returns

 

Shipping

 

General

Canada Post

Items not in Stock

 

Buy

Shipping Rates within Canada

Shipping Rates to the United States

Shipping to an International Address

 

Borrow

Borrowed Items Ship Free

Managing the Timing of your Loan Shipments

 

Buy and Borrow

Mixed Orders Ship Separately

 

 

Returns

 

Buy

General Retail Returns

Textbook Returns

 

Borrow

Loan Returns



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Canada Post

All borrowed and bought items ship via Canada Post, either through their Library Service, Letter-Post Service, or Expedited Service, depending on content, size and weight.  If you would prefer other shipping options (e.g. courier, at an increased cost), please contact us.

Orders received before 12:00 noon, Central Time, Monday–Friday, are put in que to ship that same day. 

A confirmation email, with tracking number (if applicable), will be sent to you when the item is shipped.

 

Items not in stock

We will contact you with an estimated shipment date if you place a special order or request an item(s) that is out of stock.  We will work to get the item(s) to you as quickly as possible.


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Buy



Shipping Rates

Within Canada

All rates are in CAD, and subject to change.  Rates do not include GST.  

 

 

RETAIL PURCHASE

Under 475 g

Within Canada

 

Using Canada Post Letter-post service

(does not receive a tracking number)

Weight

Maximum Cost / Item

Delivery Time

0-75 g

$2.31

Within Winnipeg - 3 business days

Within Manitoba - 3-4 business days

Within Canada - 4-5 business days

 

(Allow a bit longer for remote Canadian addresses)

76-175 g

$3.58

176-275 g

$4.93

276-375 g

$5.55

376-475 g

$5.94

 

 

RETAIL PURCHASE

476 - 975 g / item

Within Canada

 

Using Canada Post Expedited service

(a tracking number will be emailed to you)

Weight Maximum Cost / Item Delivery Time

1 item

$16.00

Within Canada - 2-7 business days

2-3 items

$18.50

4-7 items

$21.00

8+ items

We will contact you

       

 

RETAIL PURCHASE

Over 975 g / item

Within Canada

We will contact you if your order includes oversized/overweight items.

 

 

RETAIL PURCHASE

Brochures/Certificates

Within Canada

 

Using either Letter-post or Expedited service, depending on weight

(a tracking number may or may not be available)

Weight

Maximum Cost / Item

Delivery Time

1-3 items

$2.25

Within Canada - 2-7 business days

4-9 items

$4.50

10-24 items

$5.85

25+ items

We will contact you

 

 

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Shipping Rates

To the United States

All rates are in CAD, and subject to change.  Rates do not include GST.  

 

 

RETAIL PURCHASE

Under 475 g

To the United States

 

Using Canada Post Letter-post service

(does not receive a tracking number)

Weight

Maximum Cost / Item

0-175 g

$6.02

176-475 g

$11.75

 

 

RETAIL PURCHASE

476 - 975 g / item

To the United States

 

Using Canada Post Expedited service

(a tracking number will be emailed to you)

Weight Maximum Cost / Item

1 item

$18.50

2-3 items

$28.65

4-7 items

$34.35

8+ items

We will contact you

 

 

RETAIL PURCHASE

Over 975 g / item

To the United States

 

Using Canada Post Expedited service

(a tracking number will be emailed to you)

We will contact you if your order includes oversized/overweight items.

 

 

RETAIL PURCHASE

Brochures/Certificates

To the United States

 

Using either Letter-post or Expedited service, depending on weight

(a tracking number may or may not be available)

Weight

Maximum Cost / Item

1-3 items

$2.25

4-9 items

$4.50

10-24 items

$5.85

25+ items

We will contact you

 

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Shipping Rates

To an International Address

Please contact us to receive a quote for shipping costs and to make international shipping arrangements.

 

 
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Borrow

 

Borrowed items ship free - both ways - anywhere in Canada, with membership!  (A prepaid return-label is included in each package.)

Once shipped, the package’s tracking number will be emailed to you.

 

Manage the timing of your loan shipments

Combine or separate your orders from your shopping cart.  Borrow an item(s) today, and another item(s) at a later date by adjusting the loan periods.  Or, reversely, combine multiple orders into one shipment by adjusting the loan periods to the latest common date.

 

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Buy and Borrow 

 

Mixed orders ship separately

Your shopping cart differentiates between retail and loan items, and between CommonWord and Mennonite Heritage Archives titles. We cannot combine mixed orders.  They will ship separately.  Your credit card will be billed for each individual order that incurs a cost. 

 
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Returns

 

General Retail Returns

Most items can be returned for a full refund up to 3 weeks after the purchase date. We will contact you to arrange for the refund after we have received the item(s).  Original shipping costs will not be refunded.  The customer also assumes the full shipping cost of an item’s return.  

All returns must have the original receipt.  Item(s) must be in new condition. CDs and DVDs must be unopened. 

Discounted items are a final sale and cannot be returned. 

Refund method must match the original purchase method of payment.  

 

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Textbook Returns

For information about textbook returns, please see our CMU Student page. 

 

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Loan Returns

 

In-Store

Borrowed items returned in person (2299 Grant Avenue, Winnipeg) can be dropped off at our front desk. During off-hours, please deposit your borrowed item(s) in the outside "CMU Library" drop-box.

Shipped

Borrowed items shipped to you will include a free prepaid return label. Simply apply the label to the original (or new) package, and bring to your post office for mailing. (Or, if it's a small package, place it in the mailslot of a neighbourhood Canada Post box.) 

Although not typical, borrowers have occasionally experienced issues at the post office if clerks are unfamiliar with the library label. Simply indicate that it was paid by credit card (not by meter or account). If the clerk has difficulty scanning the label, ask that it be entered manually. Please contact us if there are any problems.

Borrowed items received at an off-site display must be returned to CommonWord at the borrower's expense.

Please return to our mailing address:

600 Shaftesbury Blvd

Winnipeg, MB R3P 0M4.

 
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