Shipping and Returns

Please note that shipping times are longer than the usual estimates, due to COVID-19 measures (as per Canada Post updates). Thank you for your patience.

Shipping

Returns

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Canada Post

All borrowed and bought items ship via Canada Post, either through their Library Service, Letter-Post Service, or Expedited Service, depending on content, size and weight.  If you would prefer other shipping options (e.g. courier, at an increased cost), please contact us.

A confirmation email, with tracking number (if applicable), will be sent to you when the item is shipped.

Items not in stock

We will contact you with an estimated shipment date if you place a special order or request an item(s) that is out of stock.  We will work to get the item(s) to you as quickly as possible.

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Buy

Shipping Rates

Within Canada

All rates are in CAD, and subject to change.  Rates do not include GST.  

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Shipping Rates

To the United States

All rates are in CAD, and subject to change.  Rates do not include GST.  

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Shipping Rates

To an International Address

Please contact us to receive a quote for shipping costs and to make international shipping arrangements.

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Borrow

Borrowed Items Ship Free!

Borrowed items ship free - both ways - anywhere in Canada, with CommonWord membership!  (A prepaid return-label is included in each package.)

• A prepaid return-label is included in each package.  We are not able to provide a prepaid return-label for items that were picked up.
• Once shipped, the package’s tracking number will be emailed to you. 

Manage the timing of your loan shipments

Combine or separate your orders from your shopping cart.  Borrow an item(s) today, and another item(s) at a later date by adjusting the loan periods.  Or, reversely, combine multiple orders into one shipment by adjusting the loan periods to the latest common date.

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Buy and Borrow 

Mixed orders ship separately

Your shopping cart differentiates between retail and loan items, and between CommonWord and Mennonite Heritage Archives titles. We cannot combine mixed orders.  They will ship separately.  Your credit card will be billed for each individual order that incurs a cost. 

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Returns

General Retail Returns

Most items can be returned for a full refund up to 3 weeks after the purchase date (or, in the case of Christmas gifts, within 3 weeks after Jan 1).

The purchase will be refunded after we have received the item(s).  Refund method must match the original purchase method of payment. 

• Online orders and in-person returns will be refunded directly.  
• We will contact you to arrange the refund if item(s) were shipped and paid offline (by phone or in-store).

Original shipping costs will not be refunded.  The customer also assumes the full shipping cost of an item’s return.  If the returned item is exchanged for a new item (e.g. apparel sizes), the customer assumes the new shipping costs.

Items originally shipped can be exchanged or returned in-store.

All returns must have the original receipt or gift receipt.  Item(s) must be in new condition. 

Discounted items are a final sale and cannot be returned. 

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Textbook Returns

For information about textbook returns, please see our CMU Student page. 

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Loan Returns

In-Store Returns

Borrowed items returned in person (2299 Grant Avenue, Winnipeg) can be dropped off at our front desk. During off-hours, please deposit your borrowed item(s) in the outside "CMU Library" drop-box.

Shipped Returns

Borrowed items shipped to you will include a free prepaid return label. Simply apply the label to the original (or new) package, and bring to your post office for mailing. (Or, if it's a small package, place it in the mailslot of a neighbourhood Canada Post box.) 

Although not typical, borrowers have occasionally experienced issues at the post office if clerks are unfamiliar with the library label. Simply indicate that it was paid by credit card (not by meter or account). If the clerk has difficulty scanning the label, ask that it be entered manually. Please contact us if there are any problems.

Borrowed items received at an off-site display must be returned to CommonWord at the borrower's expense.

Please return to our mailing address:

CommonWord
600 Shaftesbury Blvd
Winnipeg, MB
R3P 0M4

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