Shipping and Returns

Shipping

 

 

General

 

Canada Post

Items not in Stock

 

 

Buy

 

Shipping Rates within Canada

Shipping Rates to the United States

Shipping to an International Address

 

 

Borrow

 

Borrowed Items Ship Free!

Managing the Timing of your Loan Shipments

 

 

Buy and Borrow

 

Mixed Orders Ship Separately

 

 

 

Returns

 

 

Buy

 

General Retail Returns

Textbook Returns

 

 

Borrow

 

Loan Returns

 


 

Canada Post

All borrowed and bought items ship via Canada Post, either through their Library Service, Letter-Post Service, or Expedited Service, depending on content, size and weight.  If you would prefer other shipping options (e.g. courier, at an increased cost), please contact us.

A confirmation email, with tracking number (if applicable), will be sent to you when the item is shipped.

Please note that some shipping times may be affected for various reasons.  Please check Canada Post's mail delivery interruptions page for updated information.

We purposely reuse used packaging materials as much as possible - a savings in cost and waste.

 

Items not in stock

We will contact you with an estimated shipment date if you place a special order or request an item(s) that is out of stock.  We will work to get the item(s) to you as quickly as possible.


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Buy



Shipping Rates

Within Canada

All rates are in CAD, and subject to change.  Rates do not include GST.  

 

 

RETAIL PURCHASE

Under 475 g

Within Canada

 

Using Canada Post Letter-post service

(does not receive a tracking number)

Weight

Maximum Cost / Item

Delivery Time

0-20 g

$1.02

Within Winnipeg - 3 business days

Within Manitoba - 3-4 business days

Within Canada - 4-5 business days

 

(Allow a bit longer for remote Canadian addresses)

 

Check for delivery delays.

21-75 g

$2.17

76-175 g

$3.53

176-275 g

$4.96

276-375 g

$5.61

376-475 g

$6.03

 

 

RETAIL PURCHASE

476 - 775 g / item

Within Canada

 

Using Canada Post Expedited service

(a tracking number will be emailed to you)

Weight Maximum Cost / Item Delivery Time

1 item

$18.25

Within Canada - 2-7 business days

 

Check for delivery delays.

2-3 items

$21.00

4-7 items

$23.75

8+ items

We will contact you

       

 

RETAIL PURCHASE

Over 775 g / item

Within Canada

We will contact you if your order includes oversized/overweight items.

 

 

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Shipping Rates

To the United States

All rates are in CAD, and subject to change.  Rates do not include GST.  

 

 

RETAIL PURCHASE

Under 475 g

To the United States

 

Using Canada Post Letter-post service

(does not receive a tracking number)

Weight

Maximum Cost / Item

0-20 g

$1.45

21-175 g

$6.12

176-475 g

$12.20

 

 

RETAIL PURCHASE

476 - 975 g / item

To the United States

 

Using Canada Post Expedited service

(a tracking number will be emailed to you)

Weight Maximum Cost / Item

1 item

$23.00

2-3 items

$30.00

4-7 items

$35.00

8+ items

We will contact you

 

 

RETAIL PURCHASE

Over 975 g / item

To the United States

 

Using Canada Post Expedited service

(a tracking number will be emailed to you)

We will contact you if your order includes oversized/overweight items.

 

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Shipping Rates

To an International Address

Please contact us to receive a quote for shipping costs and to make international shipping arrangements.

 

 
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Borrow

 

Borrowed Items Ship Free!

Borrowed items ship free - both ways - anywhere in Canada!

  • A prepaid return-label is included in each package.  We are not able to provide a prepaid return-label for items that were picked up.
  • Once shipped, the package’s tracking number will be emailed to you.

 

Manage the timing of your loan shipments

Combine or separate your orders from your shopping cart.  Borrow an item(s) today, and another item(s) at a later date by adjusting the loan periods.  Or, reversely, combine multiple orders into one shipment by adjusting the loan periods to the latest common date.

 

More information about Borrowing

Please see our FAQ page.

 

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Buy and Borrow 

 

Mixed orders ship separately

Your shopping cart differentiates between retail and loan items, and between CommonWord and Mennonite Heritage Archives titles. We cannot combine mixed orders.  They will ship separately.  Your credit card will be billed for each individual order that incurs a cost. 

 
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Returns

 

General Retail Returns

Most items can be returned for a full refund up to 3 weeks after the purchase date (or, in the case of Christmas gifts, within 3 weeks after Jan 1).

The purchase will be refunded after we have received the item(s).  Refund method must match the original purchase method of payment. 

  • Online orders and in-person returns will be refunded directly.  
  • We will contact you to arrange the refund if item(s) were shipped and paid offline (by phone or in-store).

Original shipping costs will not be refunded.  The customer also assumes the full shipping cost of an item’s return.  If the returned item is exchanged for a new item (e.g. apparel sizes), the customer assumes the new shipping costs.

Items originally shipped can be exchanged or returned in-store.

All returns must have the original receipt or gift receipt.  Item(s) must be in new condition. 

Discounted items are a final sale and cannot be returned. 

 

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Textbook Returns

For information about textbook returns, please see our CMU Student page. 

 

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Loan Returns

Please see our FAQ page.

 

 
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