Never Call Them Jerks: Healthy Responses to Difficult Behavior

Any pastor who has ever had to deal with conflicted, difficult, emotion-laden church members and congregations will gain much from Boers' insights. This book is essential for a pastor's survival, as well as for a pastor's skillful leadership of the congregation crises, can, by the grace of God and our skillfull and caring leadership, be transformed into opportunities for redemptive ministry.